Information We Collect
When you register and use the 4tube platform, we collect various types of information to enable us to provide you with a secure, seamless service tailored to your needs as a user in Malaysia. The information collected includes the following categories:
Account & Identity Information
During registration, we collect your username, email address, phone number, date of birth, and identity verification details required to confirm you meet the minimum age of 18. This information is stored securely and used solely for account management purposes.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and time zone. This data is used to optimise the user experience across various devices, including the Android smartphones and iPhones used by the majority of our users in Malaysia.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect the information required for transactions via local payment methods such as GrabPay, Boost, and FPX bank transfers. We do not store bank account numbers or full card details — this sensitive information is handled directly by certified payment processors and is encrypted.
Platform Usage Data
We also log your platform activity, including games played, bets placed, session times, and navigation paths within 4tube. This data is used to improve our services and personalise your experience.
How We Use Your Information
All information collected by 4tube is used solely for legitimate purposes directly related to the provision of platform services. We will not use your data for unrelated purposes or sell it to third parties for commercial gain.
- Account management — handling registration, login, identity verification, and customer support.
- Financial transaction processing — verifying deposits and withdrawals in RM, and preventing fraud and money laundering.
- Service improvement — analysing usage patterns to improve the interface, platform performance, and available game selection.
- Communications — sending important account notifications, relevant promotions, and policy updates to users who have given their consent.
- Legal compliance — meeting reporting requirements and compliance obligations under applicable laws in Malaysia.
Cookie Usage & Activity Tracking
The 4tube platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform.
Required for core platform functionality such as login sessions, account security, and remembering your language preferences. These cookies cannot be disabled without affecting platform functionality.
Collecting statistical data on how users interact with the platform to help us identify areas that need improvement.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the 4tube platform.
Data Storage & Security Measures
4tube employs comprehensive security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data is stored on secure servers protected by the latest encryption technology.
The security measures we have in place include:
- Data encryption in transit using SSL/TLS protocols for all communications between your device and our servers.
- Stored data encryption for sensitive information, including passwords which are never stored in plain text format.
- Strict access controls — only authorised personnel may access users' personal data, and only to the extent required to perform their duties.
- Continuous system monitoring to detect and respond to any suspicious security threats.
- Data that is no longer required will be securely deleted or anonymised in accordance with our internal data retention policy.
Sharing Information with Third Parties
4tube will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. However, there are specific situations where sharing information is necessary for us to deliver our services:
- Payment processor — required information is shared with certified payment service providers for the purpose of securely processing your RM deposit and withdrawal transactions.
- Technical service provider — third-party companies that assist us in managing the platform's technical infrastructure, bound by strict confidentiality agreements.
- Legal compliance — information may be disclosed to the relevant authorities where required by law, court order, or a lawful investigation.
- Rights protection — where necessary to prevent fraud, protect user safety, or defend 4tube's legal rights.
Your Rights as a User & How to Contact Us
As a 4tube platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you at any time.
You have the right to request corrections to any inaccurate or incomplete information we hold on record about you.
You may request the deletion of your personal data, subject to any active legal obligations we are required to fulfil.
Privacy Policy Updates
4tube reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version will always be available on this page along with an updated effective date. Your continued use of the 4tube platform following any changes constitutes your acceptance of the updated terms.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us through the following channels:
Email: [email protected]
Our support team is available 24/7 and will endeavour to respond to any privacy-related enquiries within 3–5 business days. You may also refer to FAQ page us for quick answers to common questions.
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Your data is protected. Create an account today and enjoy Malaysia's leading entertainment platform with complete confidence.